Qualified Off Shore Insurance Talent
Get the world’s best talent on your team
We enable international brokers and insurers to meet their business goals by accessing pre-qualified and certified South African insurance talent that fits seamlessly into your environment.
Offshore remote working Qualified
Scale faster with a results-driven remote team. We connect insurance businesses with highly skilled global talent. With 25+ years in the insurance industry, you get the perfect-fit candidate every time.
Who is ICS?
At ICS we are placing the brightest minds in the insurance industry. We are a global company supporting international exposure for our fully remote workers in Australia and the UK.
Our recruitment process, honed from 25 years of experience in the industry, allows us to help you create a more profitable business placing experienced insurance staff from South Africa into your business remotely. It is known that South Africa have strong talent who are placed at significantly more competitive global rates These trained and carefully selected people will work to align with your working hours and internal processes to create a seamless fit to your organisation.
How our people align with your business
We are experienced in attracting, retaining, scaling, training, and developing talent who have exceptional English language written and communication skills and a strong work ethic. They are familiar with a highly regulated industry and its requirements. Our pre qualified candidates are all assessed for the required training standards specific to your country and business requirements.
Does hiring from another country feel risky?
We are fully committed to ensuring our clients foster a successful relationship with our recruits. Should you not be happy with the staff member you choose to place we will not charge you for the probation period and keep going until we get it right!
Our Service Offering
We build teams of offshore insurance admin support professionals. Together, we’ll pave the path for business growth.
We offer Tier 1 and Tier 2 administrative staff.
- Policy Administration
- Client Service
- Renewals
- Training and Development
- Claims (Commercial and Personal)
- Underwriting
- Recoveries
- Data Capturing
- Policy systems conversion
- Finance and Management Accounts
- Compliance
Data Security is core to ICS offerings
As we operate in a highly regulated industry, data privacy and security are our highest priorities. Our staff is a remote workforce operating on your systems, e-mail platform, IT security systems, and policies. In addition, the local South African environment works with the latest data security, firewalls, encryption, and endpoint protection. We conduct regular audits and penetrative tests.
Data Privacy aims to safeguard personal information from unauthorised access, ensuring that sensitive data such as financial records remain secure. We prioritise data privacy and demonstrate our commitment to protecting personal information and building a reputation for reliability and integrity. All data protection laws and regulations are strictly adhered to, protecting data privacy rights.
As an organisation that handles data, we follow your consent for data collection, use, and sharing, which is documented in our standard operating procedures. Data privacy is not just about protection; it also fuels innovation. When individuals trust their data will be handled responsibly, they willingly share information. The terms data protection and data privacy are often used interchangeably. Data privacy defines who has access to data, while data protection provides tools and policies to restrict access to the data. Compliance regulations help ensure user privacy requests are carried out, and companies are responsible for protecting private user data.
ICS FAQs
ICS operates across time zones to ensure seamless service delivery to Australian businesses. Our service staff in South Africa are aligned with Australian business hours, providing uninterrupted support for all your insurance administration needs. This global setup allows us to offer you competitive rates without compromising service quality. You are billed in Australia in Australian Dollars (AUD) for your convenience and to avoid any currency conversion concerns.
Our staff accesses your system and e-mail platform via a remote work environment. All data remains securely on your premises.
ICS takes data protection seriously and employs an end-to-end data security solution. Our security measures are based on the principles of POPIA in South Africa and the Privacy Act 1988 in Australia. This includes data encryption in transit and at rest, regular security audits, compliance checks, and staff training on data protection. We also have robust incident response plans to mitigate potential data breaches.
Absolutely. Because we work on your systems and no data is ever removed, your data always remains yours.
ICS staff are highly qualified and experienced in all aspects of insurance, including but not limited to Corporate, Commercial, retail, specialist, policy management, administration, and claims management. Our team comprises professionals with extensive insurance industry knowledge, ensuring they can provide expert support tailored to your needs. There is also a range from junior (years of experience) to senior, and we match the right people to the role.
ICS offers prospective clients a trial period to experience our services first-hand. This allows you to evaluate our capabilities and ensure our services align with your business needs before committing. Please contact our sales team for more information on how to set up a trial.
We have a master agreement with your business; you pay a monthly agreed cost based on the staff utilised. We employ the staff and handle all labour relations, recruitment, and training. You can add or remove staff by giving one month’s notice per position, providing flexibility to add or remove staff according to your business requirements without the risk.
ICS aims to make the termination process as straightforward as possible. Our contracts detail the termination process, notice period, and any applicable terms to ensure a smooth transition.
ICS is committed to maintaining the highest compliance standards with all relevant insurance industry regulations in Australia and South Africa. All our staff are qualified to advise in either Tier 1 or Tier 2 in Aus. We regularly update our processes and training programs to align with the latest regulatory changes and conduct periodic audits to ensure ongoing compliance. Our compliance team works diligently to monitor and implement necessary adjustments to our operations, ensuring we meet or exceed industry standards.
We offer comprehensive support for any technical issues or inquiries. Our dedicated support team is available during Australian business hours, with options for emergency support outside these hours. We provide multiple channels for support, ensuring you can reach us most conveniently.
Get in touch with us!
- Cape Town, South Africa
- +27 21 443 4400
- info@insureconnect.co.za
- 31 Twigg St, Queensland, Australia
- +61 7 2141 1586
- info@insureconnect.co.za
- 128 City Road, London, United Kingdom
- +44 7999 698884
- info@insureconnect.co.za
Insure Connect Services is outstanding in back-office insurance administration, providing unparalleled service and attention to detail. They have refined our administrative processes, ensuring accuracy and reliability. Their cost-effective solutions have enhanced our overall productivity. ICS is a trustworthy and efficient partner in insurance administration.